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4 produtos
  • Perfect Phrases For Customer Service -...

    Bacal,Robert
    (9962656)

    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: 'The customer is always right.' But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is...

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  • Manager's Guide To Performance Management

    Bacal,Robert
    (9961845)

    Proven strategies for maximizing employee commitment and performance As a manager, you know that employee performance is your most important asset--but are you making smart, well-thought-out efforts to leverage it to its fullest? Manager's Guide to...

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  • Perfect Phrases For Performance Reviews

    Bacal,Robert; Max,Douglas
    (9962880)

    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most...

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  • Perfect Phrases For Setting Performance Goals

    Bacal,Robert; Max,Douglas
    (9962935)

    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors....

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