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79 produtos
  • Guia de Implementação de Marketing de...

    Madruga,Roberto
    (3091430)

    Este livro vem suprir a carência de publicações em língua portuguesa a respeito do tema gestão do relacionamento com clientes. Portanto, é uma obra inédita no Brasil por unir o Customer Relationship Management (CRM) ao marketing de relacionamento. O...

  • Celso Ricardo de Moraes - A Trajetória...

    Awad,Elis
    (4952159)

    As mãos que empreendem e investem na compra de marcas e empresas, constroem, transmitem energia e carinho, são as mesmas mãos que compõem músicas maravilhosas sobre amor, família, amigos, vida, sonhos e realizações. Essas mesmas mãos deslizam pelo...

  • e-book

    CRM - Redefining Customer Relationship...

    Peel, Jeffrey
    (3081330)

    In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is...

  • e-book

    Crm Book of Secrets - 16 Things You Need to...

    George Holcomb
    (9451615)

    In this ebook, you'll find helpful tips on CRM and what it has done for consumers, how to implement CRM in your company, the benefit of implementing CRM, little known secrets for fixing the flaws of CRMs and much more.GRAB A COPY TODAY!

  • e-book

    Effective CRM using Predictive Analytics

    Antonios Chorianopoulos
    (9760388)

    A step-by-step guide to data mining applications in CRM. Following a handbook approach, this book bridges the gap between analytics and their use in everyday marketing, providing guidance on solving real business problems using data mining...

  • e-book

    CRM For Dummies

    Lars Helgeson
    (9729702)

    Save time, save money, and grow your business with more effective CRM CRM For Dummies is the small business leader's guide to managing customer interactions. Customer relationship management is a critical part of any business, and it encompasses...

  • e-book

    CRM at the Speed of Light, Fourth Edition

    Greenberg, Paul
    (7391503)

    Social CRM is critical to business success in today'apos;s hyper-connected environment. Customers'apos; expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement,...

  • e-book

    Salesforce CRM - The Definitive Admin...

    GOODEY, PAUL
    (9472957)

    Learn how to successfully administer, build, and manage Salesforce CRM and Salesforce mobile solutions using real-world and best practice techniquesAbout This Book• See the latest best practice Salesforce administration principles, gain real-world...

  • e-book

    Microsoft Dynamics CRM 2013 Unleashed

    Wolenik, Marc
    (9745092)

    Microsoft® Dynamics CRM 2013 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing both cloud and on-premise based versions of Dynamics CRM. Leading Dynamics implementer Marc Wolenik...

  • e-book

    Salesforce CRM Admin Cookbook

    Goodey Paul
    (9492261)

    This book is written in a Cookbook-style format and provides you with immediately useable recipes that extend the functionality of Salesforce CRM and solves real-world problems encountered within the Salesforce CRM application.The recipes in this...

  • e-book

    Salesforce CRM - The Definitive Admin...

    Goodey Paul
    (9594934)

    This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced administrator, this book aims to enhance your knowledge...

  • e-book

    Salesforce CRM - The Definitive Admin...

    Goodey Paul
    (9498319)

    A practical guide which will help to discover how to setup and configure the Salesforce CRM application. It offers solutions and practical examples on how to further improve and maintain its functionality with clear systematic instructions. Being...

  • e-book

    Salesforce CRM - The Definitive Admin...

    Goodey Paul
    (8297564)

    A practical guide through which you will discover how to set up and configure the application. Along the way, you will also be presented with solutions and real-life examples on how to further improve and maintain its functionality with clear...

  • e-book

    Oracle CRM On Demand Dashboards

    Lairson, Michael D.
    (3137952)

    Design and Deliver Oracle CRM On Demand DashboardsCreate custom, interactive dashboards to deliver actionable business intelligence directly to end users with help from this Oracle Press guide. Oracle CRM On Demand Dashboards provides comprehensive...

  • e-book

    Vtiger CRM v6.5.0 - User and Administration...

    (9455704)

    The vtiger CRM is one of the most exciting and best professional-quality Open Source CRM products for small and medium enterprises today. This book covers the CRM version 6.5.0 and is a step-by-step guide to using this powerful CRM application in...

  • e-book

    Oracle CRM On Demand Embedded Analytics

    (7392317)

    Link and Embed Oracle CRM On Demand ReportsIntegrate business intelligence directly into day-to-day business processes by presenting analytic reports to end users in applications. Oracle CRM On Demand Embedded Analytics shows you how to link and...

  • e-book

    The CRM Handbook - A Business Guide to...

    Jill Dyché
    (2910172)

    Praise for The CRM Handbook “Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Confused by what your IT suppliers are telling you about ‘CRM’? Then you need to read...

  • e-book

    Oracle CRM On Demand Reporting

    Lairson, Michael D.
    (8035805)

    Your One-Stop Guide to Oracle CRM On Demand ReportingPlan, build, and distribute data-rich business intelligence reports with ease. Oracle CRM On Demand Reporting details the entire report-building process and explains how to use the powerful...

  • e-book

    vtiger CRM Beginner'apos;s Guide

    (8340313)

    This book covers the basics of installing and using a CRM system, explaining how to implement vtiger's powerful features for your business, adding extensions, plug-ins, and theming. It provides a step-by-step guide to installing, configuring, and...

  • e-book

    Mastering Salesforce CRM Administration

    Rakesh Gupta
    (9588487)

    Learn about the Advanced Administration Certification Examination and build a successful career in Salesforce administrationAbout This Book• Build your skills and knowledge to crack the Advanced Admin Certification Examination• Leverage the advanced...

  • e-book

    Building Dynamics CRM 2015 Dashboards with...

    Ivie Steve
    (9454710)

    This book is intended for all Dynamics CRM 2015 users-administrators, managers, business analysts, or report writers who are new to creating dashboards using Power BI and Dynamics CRM. It would be helpful to have a basic knowledge of the Dynamics CRM...

  • e-book

    Microsoft Dynamics CRM 2016 Unleashed...

    (9588137)

    Microsoft Dynamics®CRM 2016 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing every new Online and On-Premises version of Dynamics CRM 2016. Leading Dynamics implementer Marc...

  • e-book

    Oracle Siebel CRM 8 User Management - LITE

    (8296274)

    The book ensures that you know what you are doing and why you are doing it by providing useful insight along with detailed practical instructions. It contains a multitude of explanatory tables, screenshots, and precise diagrams to illustrate the...

  • e-book

    Microsoft Dynamics CRM 2015 Application...

    (9456374)

    Master professional-level business application designs using Microsoft Dynamics CRM 2015 and its xRM featuresAbout This BookImplement business logic using processes, plugins, and client-side scripts with MS CRM 2015Develop custom xRM solutions to...

  • e-book

    Microsoft Dynamics CRM 4 For Dummies

    Weiss,Scott; Scott, Joel; Lee, David
    (9300650)

    Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you’re already aware of all it can do for you. But with so many options and so much to think about, how do...

  • e-book

    Microsoft Dynamics CRM 2013 Marketing...

    Chanda Sandeep; Singh, Alok
    (9696722)

    An easy-to-follow guide with step-by-step examples on implementing your marketing plan using Dynamics CRM 2013 and other marketplace solutions such as Click Dimensions and Core Motives.If you are a marketing manager, business analyst, or a CRM...

  • e-book

    Microsoft Dynamics CRM 2011 Step by Step

    Snyder, Mike; Steger, Jim; Brendan Landers
    (9600582)

    The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer...

  • e-book

    Microsoft Dynamics CRM 2011 New Features

    WANG,JIAN; Liu Darren
    (8329337)

    This book is packed with practical steps and screenshots to make learning fun and addictive. You will learn to build a complete Airline Compensation Management system using Dynamics CRM 2011. If you want a focused book that gets you up-to-speed with...

  • e-book

    Microsoft Dynamics CRM 2011 Unleashed

    Sinay, Damian; Wolenik, Marc
    (9608690)

    Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it...

  • e-book

    Microsoft Dynamics CRM 2011 Reporting

    Sinay, Damian
    (9507520)

    The book is a focused and step-by-step tutorial on Microsoft Dynamics CRM Reporting capabilities. It will enable Dynamics developers to create and manage reports, know what tools to use, how to use them, and where to find the data based on how it's...

  • e-book

    Microsoft Dynamics CRM 2011 Applications...

    Varghese Danny
    (9503052)

    This Certification guide will follow a step-by-step approach to instruct the reader what they need to know to be able to become certified with Microsoft Dynamics CRM 2011.If you will implement Microsoft Dynamics CRM 2011, this book is for you. You...

  • e-book

    Microsoft Dynamics CRM 2011 Administration...

    Matthew Wittemann; Geoff Ables
    (9300614)

    An in-depth, expert guide to Microsoft Dynamics CRM 2011 from Microsoft CRM experts! What better way to learn how to administer Dynamics CRM 2011 than from two Microsoft CRM experts? This in-depth Bible is packed with expert guidance on the latest...

  • e-book

    Integrating Microsoft CRM 4.0 with Windows...

    Rituraj R. Singh
    (9297413)

    This Wrox Blox explains a custom design for integrating Microsoft CRM 4.0 with external applications. The author helps readers understand Microsoft CRM's integration capabilities and design approach for integrating Microsoft CRM with other...

  • e-book

    Microsoft Dynamics CRM Customization...

    Tarla Nicolae
    (9595613)

    If you are new to Dynamics CRM or a seasoned user looking to enhance your knowledge of the platform, then this book is for you. It is also for skilled developers who are looking to move to the Microsoft stack to build business solution software.

  • e-book

    Microsoft Dynamics CRM 2011 Application...

    Pal Mahender
    (9559567)

    'Microsoft Dynamics CRM 2011 Application Design' is a hands-on guide for beginners or intermediate users that allows you to build applications that will add value to your business. Each chapter builds on the last with added levels of complexity with...

  • e-book

    Microsoft Dynamics CRM 2011 Scripting...

    Tarla Nicolae
    (9491161)

    Microsoft Dynamics CRM 2011 Scripting Cookbook is full of immediately useable recipes showing you how far you can take customization in Dynamics. While the book is structured so that each recipe can be tackled separately, for novice users it is...

  • e-book

    Microsoft Dynamics CRM 4.0 Unleashed (Adobe...

    Sinay, Damian; Wolenik, Marc
    (3441998)

    Microsoft® Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in your unique business and technical environment. Authored by two leading Microsoft Dynamics...

  • e-book

    Microsoft Dynamics Crm 4 Integration...

    Wolenik, Marc J.; Bhaiya, Rajya Vardhan
    (2964564)

    In Microsoft® Dynamics CRM 4 Integration Unleashed , two leading experts present proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. Using these solutions and sample...

  • e-book

    Oracle Siebel Crm 8 Installation and...

    Alexander Hansal
    (8296272)

    This book provides a practical, hands-on experience. Chapter by chapter, a Siebel CRM self-study environment is created which can be used to follow the examples described in the book to explore the Siebel functionality. The book ensures that you...

  • e-book

    Microsoft Dynamics CRM 2013 Unleashed

    Wolenik, Marc
    (9694925)

    Microsoft® Dynamics CRM 2013 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing both cloud and on-premise based versions of Dynamics CRM. Leading Dynamics implementer Marc Wolenik...

  • e-book

    Microsoft Dynamics CRM 2011 Administration...

    Matthew Wittemann; Geoff Ables
    (9427465)

    An in-depth, expert guide to Microsoft Dynamics CRM 2011 from Microsoft CRM experts! What better way to learn how to administer Dynamics CRM 2011 than from two Microsoft CRM experts? This in-depth Bible is packed with expert guidance on the latest...

  • e-book

    Oracle Siebel CRM 8 Developer'apos;s Handbook

    Hansal Alexander
    (8330691)

    This book uses a real-life case study to provide easy-to-follow examples that are radically practical and can be easily adapted to similar situations in Siebel CRM implementation projects. The book ensures that you know what you are doing and why you...

  • e-book

    Microsoft Dynamics CRM 2011 Cookbook

    Bhattacharya Dipankar
    (9671272)

    This is a Cookbook with recipes aimed at all levels with lots of practical walkthroughs for virtualization techniques.This book is great for Dynamics CRM 2011 professionals who have a beginner level understanding of the system and are looking to get...

  • e-book

    Microsoft Dynamics CRM 4.0 Unleashed

    Sinay, Damian; Wolenik, Marc J.
    (2964472)

    Microsoft® Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in your unique business and technical environment. Authored by two leading Microsoft Dynamics...

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