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Resultados para: customer service

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89 produtos
  • e-book

    Customer Experience 3.0 - High-Profit...

    Goodman,John A.
    (9688919)

    With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many...

  • e-book

    Perfect Phrases for Customer Service

    Bacal,Robert
    (3022653)

    Tools for pleasing even the most demanding customersA satisfied customer is a loyal customer, and in today'apos;s supercompetitive business economy few things are as crucial to a company'apos;s bottom line as the quality of its customer service. This...

  • e-book

    Service Design for Business - A Practical...

    Reason,Ben; Brand Flu,Melvin; Lavrans Løvlie
    (9447661)

    A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at...

  • e-book

    Customer Service Supply Chain Management

    Alexandre Oliveira; Anne Gimeno
    (9662864)

    DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply...

  • e-book

    The Nordstrom Way to Customer Experience...

    Spector,Robert; Reeves,Breanne O.
    (9857306)

    The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous...

  • e-book

    Measuring Customer Service Effectiveness

    Cook, Sarah
    (10195309)

    Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers'...

  • e-book

    Measuring Customer Service Effectiveness

    Cook, Sarah
    (10195306)

    Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers'...

  • e-book

    Customer Service Intelligence

    Merilynn Van Der Wagen
    (8318273)

    Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer'apos;s toolkit. Concepts such as: • emotional intelligence •...

  • e-book

    Customer Service, Career Success Through...

    CTI Reviews
    (9695722)

    Facts101 is your complete guide to Customer Service, Career Success Through Customer Loyalty. In this book, you will learn topics such as Part III Chapter 11-14, plus much more. With key features such as key terms, people and places, Facts101 gives...

  • e-book

    Customer Service Call Center Jobs from Home

    Malibu Publishing Sharon Copeland
    (9616664)

    Call centers have been the human crossing point for years in several areas including order-taking, catalog sales, post-sale service, and telephone solicitation. With the booming of e-commerce, call centers are becoming more important since they play...

  • e-book

    Customer Service Foundation Level Full...

    Menken,Ivanka
    (9619518)

    Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service

  • e-book

    Customer Service Supply Chain Management

    Alexandre Oliveira; Anne Gimeno
    (9747447)

    DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply...

  • e-book

    Customer Service Skills for Success

    CTI Reviews
    (9832496)

    Facts101 is your complete guide to Customer Service Skills for Success. In this book, you will learn topics such as Part Three Building and Maintaining Relationships, plus much more. With key features such as key terms, people and places, Facts101...

  • e-book

    Customer Service Skills for Success

    CTI Reviews
    (9559389)

    Facts101 is your complete guide to Customer Service Skills for Success. In this book, you will learn topics such as Verbal Communication Skills, Nonverbal Communication Skills, Listening to the Customer, and Customer Service and Behavior plus much...

  • e-book

    Customer Service for Kids

    Maureen G. Mulvaney
    (9530497)

    MGM, the #1 Rated School Nutrition Speaker and Author, loaded this easy-to-read, emotion-evoking book with practical, proven strategies you can use immediately in your School Cafeteria to create 'Magical Experiences' for Your Customers–The Kids.

  • e-book

    Customer Service, A Practical Approach

    CTI Reviews
    (9651060)

    Facts101 is your complete guide to Customer Service, A Practical Approach. In this book, you will learn topics such as Problem Solving, Strategy for Formulating a Plan for Success, Empowerment, and Communications in Customer Service plus much more....

  • e-book

    Customer Service Delivery, Research and Best...

    CTI Reviews
    (9695734)

    Facts101 is your complete guide to Customer Service Delivery, Research and Best Practices. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts101 gives you...

  • e-book

    Customer Service Skills for Success -...

    CTI Reviews
    (9612526)

    Facts101 is your complete guide to Customer Service Skills for Success. In this book, you will learn topics such as Verbal Communication Skills, Nonverbal Communication Skills, Listening Skills, and Customer Service and Behavior plus much more. With...

  • e-book

    Customer Service Skills for Success

    CTI Reviews
    (9580099)

    Facts101 is your complete guide to Customer Service Skills for Success. In this book, you will learn topics such as Part III Chapter 7-10, plus much more. With key features such as key terms, people and places, Facts101 gives you all the...

  • e-book

    Customer Relationship Management in Selected...

    Ponduri,Suresh Babu
    (9742121)

    India is one of the largest consumer markets worldwide, with a rapidly expanding middle class in a population of more than I .2 billion people. In recent years, with the influence of many multinational corporations in India, Western and global...

  • e-book

    Crowdsourcing Customer Service - How May We...

    Libert,Barry; Spector,Jon
    (3033777)

    This is the eBook version of the printed book. This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats.   ...

  • e-book

    Customer Service Training 101 - Quick and...

    Evenson,Renee; Evenson,Ren E.
    (3132574)

    From the first impression to the last 'thank you,' great service is the hallmark of great companies-like yours.

  • e-book

    Customer Service Training 101 - Quick and...

    Evenson,Renee
    (9960573)

    Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service...

  • e-book

    Crowdsourcing Customer Service - How May We...

    Libert,Barry; Spector,Jon
    (3033742)

    This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats.   How your customers can help you deliver...

  • e-book

    Tourist Customer Service Satisfaction - An...

    Uysal,Muzaffer; Vincent P. Magnini; Francis P. Noe
    (9581530)

    Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other'apos;s needs and ultimately care for each...

  • e-book

    Improving Customer Service

    Yolandie Mostert
    (9698818)

    Good advice on how to have happier clients and improve customer service

  • e-book

    Tourist Customer Service Satisfaction

    Uysal,Muzaffer; Noe,Francis
    (8093079)

    Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other....

  • e-book

    Great Customer Service on the Telephone

    Anderson,Kristin
    (9462515)

    First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to...

  • e-book

    Dangerous Customer Service - Dangerously...

    Impact Innovation
    (3692482)

    Dangerous Customer Services is an essential guide for anyone who wants to ensure that their customer service meets (and at times exceeds) their customers'apos; needs and expectations.

  • e-book

    Strategic Customer Service

    Goodman,John A.
    (8079009)

    A new approach to customer service that will transform the entire organization...and create true competitive advantage.

  • e-book

    Successful Customer Service - Get Brilliant...

    Rowson,Pauline
    (3671873)

    This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.

  • e-book

    Customer Service - New Rules for a Social...

    Shankman,Peter
    (3371116)

    Use Social and Viral Technologies to Supercharge your Customer Service!   Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary...

  • e-book

    Customer Service - New Rules for a Social...

    Shankman,Peter
    (3363905)

    Use Social and Viral Technologies to Supercharge your Customer Service!   Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary...

  • e-book

    Customer Service at the Southside Market

    Aaza,Lilli
    (9520771)

    Rue and her husband, Rick, have taken different directions with their lives. He's become a self-important businessman, who uses his relationship with Rue to impress his clients. Lately, he's been manipulative and at times, mean. Rue is a new mom, an...

  • e-book

    Customer Service - A collection of five...

    Taylor,Jade; Marsden,Sommer; Bernetti,Kitti
    (3668739)

    A collection of five erotic spanking stories from Xcite Books, ETO'apos;s Best Erotic Book Brand 2010, 2011 and 2012.

  • e-book

    Customer Service in Academic Libraries -...

    Stephen Mossop
    (9636869)

    The term 'apos;customer service'apos; is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a...

  • e-book

    Customer Service in Health Care - A...

    Baird,Kristin
    (9290214)

    Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed...

  • e-book

    The Customer Rules - The 39 essential rules...

    Cockerell,Lee
    (9589243)

    Today, consumers have more choice than ever before. It'apos;s no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who...

  • e-book

    Delivering Unforgettable Customer Service

    Menken,Ivanka
    (9696546)

    Delivering Unforgettable Customer Service: The Guide For Implementing Perfect Service in Your Organization

  • e-book

    DEALING WITH CUSTOMER SERVICE

    Loizou,George A.
    (3021380)

    ' .... Similar products, similar services are seen everywhere. Organisations have therefore turned to customer service to differentiate themselves and acquire a competitive advantage...'...

  • e-book

    Award Winning Customer Service: 101 Ways To...

    Evenson,Renee
    (3037215)

    This book provides fast, proven advice for busy managers and business owners with little time to search for solutions. Filled with 101 effective tips in all, plus additional tools, encouraging quotes, and unique 'When this happens, try this' sections...

  • e-book

    Service Design for Business - A Practical...

    Reason,Ben; Brand Flu,Melvin; Lavrans Løvlie
    (10013509)

    A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at...

  • e-book

    42 Rules for Superior Field Service - The...

    Coates, Rosemary; Jim Reily
    (9586491)

    With few exceptions, the service business is viewed as a'quot;necessary evil'quot;. Servicing products, after they are sold and in customers'apos; hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This...

  • e-book

    Service-Ability - Create a Customer Centric...

    Robson,Kevin
    (9697949)

    Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the relationship between an organization and the customer is an integral part of the ‘product’ offering. The...

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