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Resultados para: e service

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1151 produtos
  • Camaradas: Uma História Do Comunismo Mundial

    Service,Robert; Robert Service
    (8889462)

    Do autor de Lenin: A biografia definitiva, a organização e a ideologia do comunismo no mundoEm Camaradas, Robert Service inicia sua análise crítica com Karl Marx e Vladimir Lenin, passando por Mao Tsé-tung, Fidel Castro e vários outros protagonistas...

  • The Official Guide To The Toefl Test With...

    Educational Testing Service
    (9734423)

    The bestselling official guide to the TOEFL iBT(R) test, from ETS, the maker of the test! Now expanded with a fourth authentic TOEFL iBT practice test.The new Official Guide to the TOEFL(R) Test is the best, most reliable guide to the test that is...

    pré-venda
  • Official Toefl Ibt® Tests Vol. 2

    Educational Testing Service
    (9407323)

    This book contains five actual retired TOEFL® test forms with authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key, sample responses for Speaking and Writing questions, and complete audio scripts. The TOEFL®...

  • The Service Startup - Inovação e...

    Pinheiro,Tenny
    (8412824)

    Quando algumas pessoas afirmam que Design Thinking está acabado, foi morto ou está preso no passado, eles revelam que não compreenderam completamente o que a expressão significa. Essas pessoas somente veem Design Thinking como uma das formas...

  • Official Toefl Ibt® Tests Vol. 1

    Educational Testing Service
    (9407321)

    These five actual retired TOEFL iBT® test forms contain authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key and complete audio scripts. The TOEFL® test is the most respected English-language proficiency...

  • Civil Service Administration (Classic...

    Fuld, Leonhard Felix
    (9937019)

    Excerpt from Civil Service Administration Efinitiojn. Civil service administration has in. The past been that branch of the public service which has jurisdiction over the selection of civilian employes required to carry on the public business. In...

    sob encomenda
  • e-book

    E-Business Service Level Agreements -...

    Andrew Hon FBCI EIoSCM Hiles
    (9792039)

    Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you...

  • Secret Service Dogs - The Heroes Who Protect...

    Goodavage, Maria
    (9932415)

    In an age fraught with terrorism, United States Secret Service canine teams risk their lives to safeguard the president, vice president, their families, visiting heads of state, and a host of others. Unprecedented access to these heroic dog teams has...

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  • Air Service Boys, Flying For France - Or The...

    Beach, Charles Amory
    (9936001)

    Excerpt from Air Service Boys, Flying for France: Or the Young Heroes of the Lafayette Escadrille They were great friends, and had been ever since childhood. T hey lived in the town of Bridgeton, Virginia. As Jack had hinted, Tom's father was an...

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    E-Service - New Directions in Theory and...

    Rust, Roland T.; P.K. Kannan
    (9549653)

    The advent of the era of 'e-Service,' the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the...

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    E-Service - New Directions in Theory and...

    Rust, Roland T.; P.K. Kannan
    (9664471)

    The advent of the era of 'e-Service,' the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the...

  • The Owl Service

    Garner, Alan
    (9938137)

    A 50th Anniversary Edition featuring a new introduction by Philip Pullman, THE OWL SERVICE is an all-time classic, combining mystery, adventure, history and a complex set of human relationships.It all begins with the scratching in the ceiling. From...

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  • e-book

    e-Study Guide for: Service Management and...

    CTI Reviews
    (8320414)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • Scholarship And Service - The Policies And...

    Butler, Nicholas Murray
    (9937548)

    Excerpt from Scholarship and Service: The Policies and Ideals of a National Univiersity in a Modern Democracy Of all institutions which modern man has built to give form and purpose to his civilization, the university is least understood. The law,...

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  • This Is Service Design Doing - Applying...

    Stickdorn,Marc
    (9930741)

    How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific...

    pré-venda
  • e-book

    E-Book - Metrics for IT Service Management

    Brooks,Peter; Brooks,Peter; itSMF
    (3705120)

    The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them...

  • e-book

    e-Study Guide for - Customer Service: A...

    Cram101 Textbook Reviews; Reviews,Cram101 Textbook
    (3707063)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    Official TOEFL iBT® Tests Volume 2

    Educational Testing Service
    (9437585)

    Five more authentic TOEFL iBT® tests in ebook format -- from ETS, the makers of the test!This book contains five actual retired TOEFL® test forms with authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key,...

  • e-book

    Uplifting Service

    Kaufman, Ron
    (5119316)

    A breakthrough book that will surprise, delight, and uplift you,your organization, and your team. Ron Kaufman takes you on a journey into the new world of service. Through dynamic case studies and best-practice examples, you will learn how the...

  • e-book

    E-Study Guide for: Total Quality Service:...

    CTI Reviews
    (8291868)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    IT Service Management Basierend auf ITIL V3

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (3705111)

    This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.

  • e-book

    E-Study Guide for: Management of Human...

    Lewis,Judith; Reviews, Cram101
    (3821501)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    Exceptional Service, Exceptional Profit

    Inghilleri, Leonardo; Solomon, Micah
    (3082258)

    'Filled with treasures and big ideas, this book will help you become exceptional.' -SETH GODIN

  • Kurosagi Corpse Delivery Service, Volume 14

    Otsuka,Eiji
    (9930745)

    The Kurosagi Corpse Delivery Service is back...only to find they've got competition from an evil rival version of themselves, not to mention an...American cartoon version of themselves? But don't fear the reaper, because our original corpse-carrying...

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  • e-book

    Customer Service Supply Chain Management

    Alexandre Oliveira
    (9662864)

    DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply...

  • e-book

    Application Service Providers in Business

    Focacci, Luisa; Robert Mockler; Marc Gartenfeld
    (9768503)

    Learn how to use Application Service Providers to enhance the future of your business!Application Service Providers in Business is a comprehensive analysis of the present ASP model and its place in business today. Business success in today’s...

  • e-book

    Public Service on the Brink

    (5098956)

    The contributors to this book mount a robust defence of the concept and practice of public service at a crucial time for its future. They question the ill-conceived assumptions behind the endless programmes of reform imposed by successive governments...

  • e-book

    Customer Service Supply Chain Management

    Alexandre Oliveira; Anne Gimeno
    (9747447)

    DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply...

  • e-book

    Legendary Service: The Key Is to C.A.R.E.

    Blanchard,Ken; Halsey,Victoria
    (7398341)

    Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the...

  • e-book

    Public Service Efficiency - Reframing the...

    Tom Entwistle; Rhys Andrews
    (9750008)

    The current economic and political climate places ever greater pressure on public organizations to deliver services in a cost-efficient way. Focused on the costs of service delivery, governments across the world have introduced a series of business...

  • e-book

    Your Service Business - Earn More-Stress Less

    Tecosky, Herman (Mat)
    (3689391)

    A must-read for every service professional.* What clients really want* Under-promising and over-delivering* How to run a new business meeting* Value billing* Raising your rates* Partner...or not?* Dealing with stressIn a simple and direct manner,...

  • e-book

    Transportation Service - Step-By-Step Startup...

    (9475655)

    Transportation Service shows readers how to create a revenue stream by thinking outside the traditional transportation box. Features information on how to start businesses in the areas of ride sharing, executive car service, special events, medical...

  • e-book

    Cleaning Service - Step-by-Step Startup Guide

    The Staff of Entrepreneur Media
    (9675077)

    The experts at Entrepreneur provide a two-part guide to success. First, find out what it takes to start three of the most in-demand cleaning businesses: residential maid service, commercial janitorial service and carpet/upholstery cleaning. Then,...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Lisch
    (9632954)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Lisch
    (9658061)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Dr Lisch
    (9614057)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Civil Service Reform Strengthening World Bank...

    International Monetary Fund,Internation
    (8317392)

    Civil service reform is often essential to bring about governanceimprovements that are needed for sustainable poverty reduction.A workshop hosted by the World Bank and the IMF in September 2001provided a forum to review the effectiveness of Bank-Fund...

  • e-book

    Customer Service - New Rules for a Social...

    Shankman,Peter
    (3371116)

    Use Social and Viral Technologies to Supercharge your Customer Service!   Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary...

  • e-book

    Quick Service Restaurants, Franchising, and...

    Francis A Kwansa; H.G. Parsa
    (9762646)

    Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and Multi-Unit Chain Management examines a variety of issues pertaining to quick service restaurants....

  • e-book

    Adopting Service Governance - Governing...

    Axelos
    (9532828)

    Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL®, TOGAF®, COBIT®, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by...

  • e-book

    E-Study Guide for: Stream Data Processing: A...

    CTI Reviews
    (8320482)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    Living Service - How to deliver the service...

    Mohi Ahmed; Marc Silvester
    (9784267)

    Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success...

  • e-book

    Customer Service Management Training 101 -...

    Evenson, Renee
    (8290258)

    Great customer service depends on great customer service MANAGEMENT.

  • e-book

    Customer Service Foundation Level Full...

    Menken,Ivanka
    (9619518)

    Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service

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