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Resultados para: e service

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1123 produtos
  • Camaradas: Uma História Do Comunismo Mundial

    Service, Robert; Robert Service
    (8889462)

    Do autor de Lenin: A biografia definitiva, a organização e a ideologia do comunismo no mundoEm Camaradas, Robert Service inicia sua análise crítica com Karl Marx e Vladimir Lenin, passando por Mao Tsé-tung, Fidel Castro e vários outros protagonistas...

  • Official Guide To The Toefl Test With Cd-Rom,...

    Educational Testing Service
    (4089749)

    This Official Guide to the TOEFL Test is the best, most reliable guide to the test that is used around the world to assess foreign applicants to U.S. and Canadian universities for English proficiency. It includes real TOEFL questions for practice, as...

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  • Official Toefl Ibt® Tests Vol. 1

    Educational Testing Service
    (9407321)

    These five actual retired TOEFL iBT® test forms contain authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key and complete audio scripts. The TOEFL® test is the most respected English-language proficiency...

  • e-book

    E-Business Service Level Agreements -...

    Andrew Hon FBCI EIoSCM Hiles
    (9792039)

    Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you...

  • The Service Startup - Inovação e...

    Pinheiro,Tenny
    (8412824)

    Quando algumas pessoas afirmam que Design Thinking está acabado, foi morto ou está preso no passado, eles revelam que não compreenderam completamente o que a expressão significa. Essas pessoas somente veem Design Thinking como uma das formas...

  • e-book

    E-Service - New Directions in Theory and...

    Rust, Roland T.; P.K. Kannan
    (9549653)

    The advent of the era of 'e-Service,' the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the...

  • e-book

    E-Service - New Directions in Theory and...

    Rust, Roland T.; P.K. Kannan
    (9664471)

    The advent of the era of 'e-Service,' the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the...

  • e-book

    e-Study Guide for: Service Management and...

    CTI Reviews
    (8320414)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    e-Study Guide for: Service Operations...

    Reviews, Cram101 Textbook
    (3819445)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    E-Book - Metrics for IT Service Management

    Brooks,Peter; Brooks,Peter; itSMF
    (3705120)

    The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them...

  • e-book

    e-Study Guide for: Customer Service: Career...

    Reviews, Cram101 Textbook
    (3823430)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    e-Study Guide for - Customer Service: A...

    Cram101 Textbook Reviews; Reviews,Cram101 Textbook
    (3707063)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    Uplifting Service

    Kaufman, Ron
    (5119316)

    A breakthrough book that will surprise, delight, and uplift you,your organization, and your team. Ron Kaufman takes you on a journey into the new world of service. Through dynamic case studies and best-practice examples, you will learn how the...

  • e-book

    E-Study Guide for: Total Quality Service:...

    CTI Reviews
    (8291868)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    Customer Service Intelligence

    Merilynn Van Der Wagen
    (8318273)

    Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer'apos;s toolkit. Concepts such as: • emotional intelligence •...

  • e-book

    E-Study Guide for: Marketing Plans for...

    Reviews, Cram101; Payne,McDonald
    (3817562)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    E-Study Guide for: Management of Human...

    Lewis,Judith; Reviews, Cram101
    (3821501)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    Exceptional Service, Exceptional Profit

    Inghilleri, Leonardo; Solomon, Micah
    (3082258)

    'Filled with treasures and big ideas, this book will help you become exceptional.' -SETH GODIN

  • e-book

    Customer Service Supply Chain Management

    Alexandre Oliveira; Anne Gimeno
    (9747447)

    DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply...

  • e-book

    Customer Service Supply Chain Management

    Alexandre Oliveira
    (9662864)

    DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply...

  • e-book

    Public Service on the Brink

    (5098956)

    The contributors to this book mount a robust defence of the concept and practice of public service at a crucial time for its future. They question the ill-conceived assumptions behind the endless programmes of reform imposed by successive governments...

  • e-book

    Application Service Providers in Business

    Focacci, Luisa; Robert Mockler; Marc Gartenfeld
    (9768503)

    Learn how to use Application Service Providers to enhance the future of your business!Application Service Providers in Business is a comprehensive analysis of the present ASP model and its place in business today. Business success in today’s...

  • e-book

    Public Service Efficiency - Reframing the...

    Tom Entwistle; Rhys Andrews
    (9750008)

    The current economic and political climate places ever greater pressure on public organizations to deliver services in a cost-efficient way. Focused on the costs of service delivery, governments across the world have introduced a series of business...

  • e-book

    Legendary Service: The Key Is to C.A.R.E.

    Blanchard, Ken; Halsey,Victoria
    (7398341)

    Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the...

  • e-book

    Cleaning Service - Step-by-Step Startup Guide

    The Staff of Entrepreneur Media
    (9675077)

    The experts at Entrepreneur provide a two-part guide to success. First, find out what it takes to start three of the most in-demand cleaning businesses: residential maid service, commercial janitorial service and carpet/upholstery cleaning. Then,...

  • e-book

    Transportation Service - Step-By-Step Startup...

    (9475655)

    Transportation Service shows readers how to create a revenue stream by thinking outside the traditional transportation box. Features information on how to start businesses in the areas of ride sharing, executive car service, special events, medical...

  • e-book

    Your Service Business - Earn More-Stress Less

    Tecosky, Herman (Mat)
    (3689391)

    A must-read for every service professional.* What clients really want* Under-promising and over-delivering* How to run a new business meeting* Value billing* Raising your rates* Partner...or not?* Dealing with stressIn a simple and direct manner,...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Dr Lisch
    (9614057)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Lisch
    (9658061)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Lisch
    (9632954)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Quick Service Restaurants, Franchising, and...

    Francis A Kwansa; H.G. Parsa
    (9762646)

    Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and Multi-Unit Chain Management examines a variety of issues pertaining to quick service restaurants....

  • e-book

    Customer Service - New Rules for a Social...

    Shankman, Peter
    (3371116)

    Use Social and Viral Technologies to Supercharge your Customer Service!   Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary...

  • e-book

    Adopting Service Governance - Governing...

    Axelos
    (9532828)

    Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL®, TOGAF®, COBIT®, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by...

  • e-book

    Living Service - How to deliver the service...

    Mohi Ahmed; Marc Silvester
    (9784267)

    Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success...

  • e-book

    Customer Service Foundation Level Full...

    Menken, Ivanka
    (9619518)

    Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service

  • e-book

    E-Study Guide for: Stream Data Processing: A...

    CTI Reviews
    (8320482)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    Customer Service Management Training 101 -...

    Evenson, Renee
    (8290258)

    Great customer service depends on great customer service MANAGEMENT.

  • e-book

    Uncommon Service - How to Win by Putting...

    Frei,Frances; Anne Morriss
    (9847066)

    Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up...

  • e-book

    Uplifting Service: The Proven Path to...

    Kaufman, Ron
    (5119362)

    A breakthrough book that will surprise, delight, and uplift you,your organization, and your team. Ron Kaufman takes you on a journey into the new world of service. Through dynamic case studies and best-practice examples, you will learn how the...

  • e-book

    Super Service: Seven Keys to Delivering...

    Gee,Val; Gee,Jeff
    (7391383)

    Don’t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult...

  • e-book

    E-Study Guide for: Generalist Case...

    Woodside,Marianne; Reviews, Cram101
    (3821249)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • E-service

    Tschohl,John
    (460832)

    Comércio eletrônico é um grande negócio - e torna-se maior a cada dia. Os especialistas antecipam que 490 milhões de pessoas em todo mundo terão acesso à Internet até 2002. A até 2004, espera-se que o comérico na Web atinja US$ 184 bilhões. Neste...

  • e-book

    The Service Catalog

    Mark O'apos;Loughlin
    (3703900)

    The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations...

  • Official Toefl Ibt® Tests Vol. 2

    Educational Testing Service
    (9407323)

    This book contains five actual retired TOEFL® test forms with authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key, sample responses for Speaking and Writing questions, and complete audio scripts. The TOEFL®...

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