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1267 produtos
  • The Official Guide To The Toefl Test With...

    Educational Testing Service
    (9734423)

    The bestselling official guide to the TOEFL iBT(R) test, from ETS, the maker of the test! Now expanded with a fourth authentic TOEFL iBT practice test.The new Official Guide to the TOEFL(R) Test is the best, most reliable guide to the test that is...

  • Official Toefl Ibt® Tests Vol. 2

    Educational Testing Service
    (9407323)

    This book contains five actual retired TOEFL® test forms with authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key, sample responses for Speaking and Writing questions, and complete audio scripts. The TOEFL®...

  • Trotski - Uma Biografia

    Service,Robert
    (9701075)

    Um estudo de um dos principais líderes da história da União Soviética Neste livro magistral, Robert Service – autor de Lenin: A biografia definitiva e Camaradas: Uma história do comunismo mundial – oferece enfim uma leitura imparcial de Leon...

  • Camaradas: Uma História Do Comunismo Mundial

    Service,Robert; Robert Service

    (1)

    (8889462)

    Do autor de Lenin: A biografia definitiva, a organização e a ideologia do comunismo no mundo Em Camaradas, Robert Service inicia sua análise crítica com Karl Marx e Vladimir Lenin, passando por Mao Tsé-tung, Fidel Castro e vários outros...

  • Air Service Boys Flying For Victory - Or...

    Beach, Charles Amory
    (10092401)

    Excerpt from Air Service Boys Flying for Victory: Or Bombing the Last German Stronghold Here goes! And pity the poor Boche I drive for with my new American plane, and its bully Liberty motor! About the Publisher Forgotten Books publishes hundreds of...

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    E-Business Service Level Agreements -...

    Andrew Hon FBCI EIoSCM Hiles
    (9792039)

    Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you...

  • Secret Service - Being The Happenings Of A...

    Brady,Cyrus Townsend
    (10089493)

    Excerpt from Secret Service: Being the Happenings of a Night in Richmond in the Spring of 1865 Done Into Book Form From the Play by William Gillette Outside, the softness of an April night; the verdure of tree and lawn, the climbing roses, already...

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  • Her Service Flag - A Play In One Act (Classic...

    Griffith, Helen Sherman
    (10088436)

    Excerpt from Her Service Flag: A Play in One Act The case OF smythe vs. Smith. An Original Mock Trial in One Act, by frank dumont. Eighteen males and two females, or may be all male. Plays about one hour. Scene, a county courtroom; requires no...

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  • The Civil Service Law Of The State Of New...

    Collier, William Miller
    (10094603)

    Excerpt from The Civil Service Law of the State of New York: A Treatise Upon the Law as to Appointments to Office, Removals From Office, and Tenure in Office, as Embodied in the New York Civil Service Law and the 'Veteran' Laws The Rules and...

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    E-Service - New Directions in Theory and...

    Rust, Roland T.; P.K. Kannan
    (9549653)

    The advent of the era of 'e-Service,' the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the...

  • e-book

    E-Service - New Directions in Theory and...

    Rust,Roland T.; P.K. Kannan
    (9664471)

    The advent of the era of 'e-Service,' the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the...

  • Lincoln Birthday Service Address (Classic...

    Judson, Harry Pratt
    (10089918)

    Excerpt from Lincoln Birthday Service Address President koch: May I have the attention of the audience for just one moment? The Star Spangled Banner, which is now to be sung, will be accompanied by a piano that was used upon this ground during the...

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  • Official Toefl Ibt® Tests Vol. 1

    Educational Testing Service
    (9407321)

    These five actual retired TOEFL iBT® test forms contain authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key and complete audio scripts. The TOEFL® test is the most respected English-language proficiency...

  • Culture And Service, 1904 - An Address...

    Thomas, Calvin
    (10087363)

    Excerpt from Culture and Service, 1904: An Address Delivered at the Sixtieth Annual Commencement of the University of Michigan What I have to say this morning will relate to the ethics of work, - a subject of immense and universal interest, seeing...

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  • The Principles Of Divine Service - An Enquiry...

    Freeman,Philip
    (10091288)

    Excerpt from The Principles of Divine Service: An Enquiry Concerning, the True Manner of Understanding and Using, the Order for Morning and Evening Prayer, and for the Administration of the Holy Communion in the English Church The end for which all...

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    E-Book - Metrics for IT Service Management

    Brooks,Peter; Brooks,Peter; itSMF
    (3705120)

    The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them...

  • e-book

    e-Study Guide for - Customer Service: A...

    Cram101 Textbook Reviews; Reviews,Cram101 Textbook
    (3707063)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • What Is A Bank? What Service Does A Bank...

    Atkinson, Edward
    (10101215)

    Excerpt from What Is a Bank? What Service Does a Bank Perform?: A Lecture Given Before the Finance Club of Harvard University March, 1880 The right of each citizen to his free voice and vote must be upheld. Othee-holders must not control the...

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    Uplifting Service

    Kaufman, Ron
    (5119316)

    A breakthrough book that will surprise, delight, and uplift you,your organization, and your team. Ron Kaufman takes you on a journey into the new world of service. Through dynamic case studies and best-practice examples, you will learn how the...

  • e-book

    Super Service

    Gee, Val; Gee, Jeff
    (7391383)

    Don'apos;t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult...

  • Columbian Army And Navy Guard Memorial...

    McCarthy, John
    (10094056)

    Excerpt from Columbian Army and Navy Guard Memorial Service: Dedicated to the Youth of the United States of America, the Hope of the Nation The badge shall consist of a tri-color red, white and blue, and a fringed white satin ribbon, two inches wide...

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    E-Study Guide for: Management of Human...

    Lewis,Judith; Reviews, Cram101
    (3821501)

    Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.

  • e-book

    Exceptional Service, Exceptional Profit

    Inghilleri,Leonardo; Solomon,Micah
    (3082258)

    'Filled with treasures and big ideas, this book will help you become exceptional.' -SETH GODIN

  • e-book

    Civic Service Worldwide - Impacts and...

    Sherraden,Michael
    (10070545)

    This comprehensive collection of the latest research and policy developments in civic service worldwide provides an informed assessment of what works and what doesn't work in the field. With contributions from some of the discipline's best-known...

  • e-book

    Customer Service Supply Chain Management

    Alexandre Oliveira; Anne Gimeno
    (9747447)

    DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply...

  • e-book

    Customer Service Supply Chain Management

    Alexandre Oliveira; Anne Gimeno
    (9662864)

    DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply...

  • e-book

    Application Service Providers in Business

    Focacci,Luisa; Robert Mockler; Marc Gartenfeld
    (9768503)

    Learn how to use Application Service Providers to enhance the future of your business!Application Service Providers in Business is a comprehensive analysis of the present ASP model and its place in business today. Business success in today’s...

  • e-book

    Public Service on the Brink

    (5098956)

    The contributors to this book mount a robust defence of the concept and practice of public service at a crucial time for its future. They question the ill-conceived assumptions behind the endless programmes of reform imposed by successive governments...

  • e-book

    Legendary Service: The Key Is to C.A.R.E.

    Blanchard,Ken; Halsey,Victoria
    (7398341)

    Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the...

  • The Work Of Public Service Commissions - With...

    Anderson, William
    (10091257)

    Excerpt from The Work of Public Service Commissions: With Special Reference to the New York Commissions Accompanying the remarkable growth of cities in the nine teenth century, there has been a notable change in their character. In comforts and...

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  • e-book

    Cleaning Service - Step-by-Step Startup Guide

    The Staff of Entrepreneur Media
    (9675077)

    The experts at Entrepreneur provide a two-part guide to success. First, find out what it takes to start three of the most in-demand cleaning businesses: residential maid service, commercial janitorial service and carpet/upholstery cleaning. Then,...

  • e-book

    Your Service Business - Earn More-Stress Less

    Tecosky, Herman (Mat)
    (3689391)

    A must-read for every service professional.* What clients really want* Under-promising and over-delivering* How to run a new business meeting* Value billing* Raising your rates* Partner...or not?* Dealing with stressIn a simple and direct manner,...

  • e-book

    Transportation Service - Step-By-Step Startup...

    The Staff of Entrepreneur Media
    (9475655)

    Transportation Service shows readers how to create a revenue stream by thinking outside the traditional transportation box. Features information on how to start businesses in the areas of ride sharing, executive car service, special events, medical...

  • Seder Hagadah - Home-Service For Passover Eve...

    (10089848)

    Excerpt from Seder Hagadah: Home-Service for Passover Eve The English text of the Psalms is that of the English version of the Polychrome Bible. I have selected it with the permission of its editor, Prof. Paul Haupt, on account of its metrical...

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  • e-book

    Measuring Service Performance - Practical...

    Ralf Lisch
    (9658061)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Dr Lisch
    (9614057)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Lisch
    (9632954)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Customer Service - New Rules for a Social...

    Shankman,Peter
    (3371116)

    Use Social and Viral Technologies to Supercharge your Customer Service!   Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary...

  • e-book

    Civil Service Reform Strengthening World Bank...

    International Monetary Fund,Internation
    (8317392)

    Civil service reform is often essential to bring about governanceimprovements that are needed for sustainable poverty reduction.A workshop hosted by the World Bank and the IMF in September 2001provided a forum to review the effectiveness of Bank-Fund...

  • e-book

    Quick Service Restaurants, Franchising, and...

    Francis A Kwansa; H.G. Parsa
    (9762646)

    Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and Multi-Unit Chain Management examines a variety of issues pertaining to quick service restaurants....

  • e-book

    Adopting Service Governance - Governing...

    Axelos
    (9532828)

    Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL®, TOGAF®, COBIT®, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by...

  • e-book

    Living Service - How to deliver the service...

    Mohi Ahmed; Marc Silvester
    (9784267)

    Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success...

  • e-book

    Customer Service Training 101 - Quick and...

    Evenson,Renee
    (9960573)

    Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service...

  • Infant Baptism - A Scriptural Service, And...

    Wilson, Robert
    (10091619)

    Excerpt from Infant Baptism: A Scriptural Service, and Dipping Unnecessary to Its Right Administration; Containing a Critical Survey and Digest of the Leading Evidence, Classical, Biblical, and Patristic: With Special Reference to the Work of Dr....

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