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947 produtos
  • Official Guide To The Toefl Test With Cd-Rom,...

    Educational Testing Service
    (4089749)

    This Official Guide to the TOEFL Test is the best, most reliable guide to the test that is used around the world to assess foreign applicants to U.S. and Canadian universities for English proficiency. It includes real TOEFL questions for practice, as...

  • Camaradas: Uma História Do Comunismo Mundial

    Service, Robert; Robert Service
    (8889462)

    Do autor de Lenin: A biografia definitiva, a organização e a ideologia do comunismo no mundoEm Camaradas, Robert Service inicia sua análise crítica com Karl Marx e Vladimir Lenin, passando por Mao Tsé-tung, Fidel Castro e vários outros protagonistas...

  • Official Toefl Ibt® Tests Vol. 1

    Educational Testing Service
    (9407321)

    These five actual retired TOEFL iBT® test forms contain authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key and complete audio scripts. The TOEFL® test is the most respected English-language proficiency...

  • The Service Startup - Inovação e...

    Pinheiro, Tenny
    (8412824)

    Quando algumas pessoas afirmam que Design Thinking está acabado, foi morto ou está preso no passado, eles revelam que não compreenderam completamente o que a expressão significa. Essas pessoas somente veem Design Thinking como uma das formas...

  • e-book

    Application Service Providers in Business

    (9768503)

    Learn how to use Application Service Providers to enhance the future of your business!Application Service Providers in Business is a comprehensive analysis of the present ASP model and its place in business today. Business success in today’s...

  • e-book

    Quick Service Restaurants, Franchising, and...

    (9762646)

    Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and Multi-Unit Chain Management examines a variety of issues pertaining to quick service restaurants....

  • e-book

    The Service Hub Concept in Human Services...

    (9764898)

    The Service Hub Concept in Human Services Planning examines how the concept of a 'apos;service hub'apos; could assist in the delivery of human services. The monograph covers the problematic of human services planning, including difficulties...

  • e-book

    Customer Service Supply Chain Management

    Alexandre Oliveira; Anne Gimeno
    (9747447)

    DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply...

  • e-book

    Public Service Efficiency - Reframing the...

    Tom Entwistle; Rhys Andrews
    (9750008)

    The current economic and political climate places ever greater pressure on public organizations to deliver services in a cost-efficient way. Focused on the costs of service delivery, governments across the world have introduced a series of business...

  • e-book

    Energy - Its Production, Conversion and Use...

    (9764936)

    Energy: Its Production, Conversion and Use in the Service of Man deals with energy production and conversion as well as its role in the advancement of civilization. Based on three lectures delivered in February-March 1962 under the auspices of the...

  • e-book

    The New Public Service - Serving, Not...

    (9768319)

    This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical...

  • e-book

    ITIL Intermediate Certification Companion...

    (9758249)

    The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL...

  • e-book

    Service Design for Business - A Practical...

    Lavrans Løvlie
    (9447661)

    A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at...

  • e-book

    Protecting the Social Service Client - Legal...

    (9766182)

    Protecting the Social Service Client: Legal and Structural Controls on Official Discretion examines the treatment of clients of public and private social service agencies and highlights the role of consumer protection in dealing with the existence...

  • e-book

    E-Service - New Directions in Theory and...

    Rust, Roland T.; P.K. Kannan
    (9549653)

    The advent of the era of 'e-Service,' the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the...

  • e-book

    E-Service - New Directions in Theory and...

    Rust, Roland T.; P.K. Kannan
    (9664471)

    The advent of the era of 'e-Service,' the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the...

  • e-book

    Designing Cisco Network Service Architectures...

    Teare, Diane; Hutton, Keith T.; Schofield, Mark D.
    (9750695)

    Authorized Self-Study Guide Designing Cisco Network Service Architectures (ARCH) Second Edition   Foundation learning for ARCH exam 642-873   Keith Hutton Mark Schofield Diane Teare   Designing Cisco Network Service...

  • e-book

    Official TOEFL iBT® Tests Volume 2

    Educational Testing Service
    (9437585)

    Five more authentic TOEFL iBT® tests in ebook format -- from ETS, the makers of the test!This book contains five actual retired TOEFL® test forms with authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key,...

  • e-book

    Royal Flying Doctor Service 3 - Medical...

    (9764797)

    A high-octane adventure series for children written in partnership with the Royal Flying Doctor ServiceThe challenges of outback life create a double mission for the RFDS!In the middle of the night Josh watches as a Royal Flying Doctor Service plane...

  • e-book

    Uplifting Service

    Kaufman, Ron
    (5119316)

    A breakthrough book that will surprise, delight, and uplift you,your organization, and your team. Ron Kaufman takes you on a journey into the new world of service. Through dynamic case studies and best-practice examples, you will learn how the...

  • e-book

    The Welfare State Crisis and the...

    (9761826)

    This book has emerged in response to social service workers' vivid descriptions of changes in the practice of their craft during the past 15 years and to the scanty literature that addressed their concerns. Few works have attempted to explore the...

  • e-book

    Customer Service Intelligence

    Merilynn Van Der Wagen
    (8318273)

    Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer'apos;s toolkit. Concepts such as: • emotional intelligence •...

  • e-book

    E-Book - Metrics for IT Service Management

    Brooks, Peter; itSMF
    (3705120)

    The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them...

  • e-book

    Exceptional Service, Exceptional Profit

    Inghilleri, Leonardo; Solomon, Micah
    (3082258)

    'Filled with treasures and big ideas, this book will help you become exceptional.' -SETH GODIN

  • e-book

    Public Service on the Brink

    (5098956)

    The contributors to this book mount a robust defence of the concept and practice of public service at a crucial time for its future. They question the ill-conceived assumptions behind the endless programmes of reform imposed by successive governments...

  • e-book

    Customer Service Supply Chain Management

    Alexandre Oliveira
    (9662864)

    DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply...

  • e-book

    Windows Server 2016 Inside Out (includes...

    Thomas, Orin
    (9753898)

    Conquer Windows Server 2016–from the inside out! Dive into Windows Server 2016–and really put your Windows Server expertise to work. Focusing on Windows Server 2016’s most powerful and innovative features, this supremely organized reference packs...

  • e-book

    Legendary Service: The Key Is to C.A.R.E.

    Blanchard, Ken; Halsey,Victoria
    (7398341)

    Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the...

  • e-book

    Transportation Service - Step-By-Step Startup...

    (9475655)

    Transportation Service shows readers how to create a revenue stream by thinking outside the traditional transportation box. Features information on how to start businesses in the areas of ride sharing, executive car service, special events, medical...

  • e-book

    Your Service Business - Earn More-Stress Less

    Tecosky, Herman (Mat)
    (3689391)

    A must-read for every service professional.* What clients really want* Under-promising and over-delivering* How to run a new business meeting* Value billing* Raising your rates* Partner...or not?* Dealing with stressIn a simple and direct manner,...

  • e-book

    Cleaning Service - Step-by-Step Startup Guide

    The Staff of Entrepreneur Media
    (9675077)

    The experts at Entrepreneur provide a two-part guide to success. First, find out what it takes to start three of the most in-demand cleaning businesses: residential maid service, commercial janitorial service and carpet/upholstery cleaning. Then,...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Lisch
    (9632954)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Lisch
    (9658061)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Measuring Service Performance - Practical...

    Ralf Dr Lisch
    (9614057)

    In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about...

  • e-book

    Customer Service - New Rules for a Social...

    Shankman, Peter
    (3371116)

    Use Social and Viral Technologies to Supercharge your Customer Service!   Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary...

  • e-book

    Customer Service - New Rules for a Social...

    (3363905)

    Use Social and Viral Technologies to Supercharge your Customer Service!   Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary...

  • e-book

    Civil Service Reform Strengthening World Bank...

    International Monetary Fund, Internation
    (8317391)

    Civil service reform is often essential to bring about governanceimprovements that are needed for sustainable poverty reduction.A workshop hosted by the World Bank and the IMF in September 2001provided a forum to review the effectiveness of Bank-Fund...

  • e-book

    Adopting Service Governance - Governing...

    Axelos
    (9532828)

    Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL®, TOGAF®, COBIT®, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by...

  • e-book

    System Center Service Manager 2010 Unleashed

    Meyler, Kerrie; Verkinderen, Alexandre; Anders Bengtsson
    (9745595)

    System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive,...

  • e-book

    Customer Service Foundation Level Full...

    Menken, Ivanka
    (9619518)

    Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service

  • e-book

    Customer Service Management Training 101 -...

    Evenson, Renee
    (8290258)

    Great customer service depends on great customer service MANAGEMENT.

  • E-service

    Tschohl,John
    (460832)

    Comércio eletrônico é um grande negócio - e torna-se maior a cada dia. Os especialistas antecipam que 490 milhões de pessoas em todo mundo terão acesso à Internet até 2002. A até 2004, espera-se que o comérico na Web atinja US$ 184 bilhões. Neste...

  • e-book

    The Professional Edge - Competencies in...

    Bowman, James S.; West, Jonathan P.; Berman, Margo
    (9754710)

    The new context and character of public service - shifting values, entrepreneurship, information technology, multi-sector careers - require enhanced technical, ethical, and leadership skills. This concise and readable work describes what it means to...

  • Official Toefl Ibt® Tests Vol. 2

    Educational Testing Service
    (9407323)

    This book contains five actual retired TOEFL® test forms with authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key, sample responses for Speaking and Writing questions, and complete audio scripts. The TOEFL®...

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