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Resultados para: iso iec 20000

13 produtos
  • e-book

    Iso/iec 20000 - Gerenciamento de Serviços de...

    Maria Fiorino Soula, Jose
    (7310715)

    Este livro trata da implementação de processos ITIL® para alcançar os requisitos da norma ISO/IEC 20000 de Gerenciamento de Serviços de Tecnologia da Informação (GSTI). Aborda os temas de Qualidade e Melhoria Contínua de Serviços de TI. Traz a...

  • e-book

    ISO/IEC 20000 Certification and...

    Menken,Ivanka
    (9836103)

    ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Third Edition

  • e-book

    ISO/IEC 20000-1 - 2011 - A Pocket Guide

    Rovers,Mart
    (4992673)

    This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a...

  • e-book

    ISO/IEC 20000 - 2011 - A Pocket Guide

    Rovers,Mart
    (9774467)

    This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing...

  • e-book

    ISO/IEC 20000 - 2011 - A Pocket Guide

    Rovers,Mart
    (4992640)

    This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing...

  • e-book

    ISO/IEC 20000 Foundation Complete...

    Menken, Ivanka
    (9636639)

    ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition

  • e-book

    ISO/IEC 20000 - An Introduction to the global...

    Clifford, David
    (8294225)

    Employing an IT Service Management System (ITSMS) will enable your organisation to identify how to enhance the quality of service you deliver to your customers. The standard for an ITSMS is ISO/IEC 20000. This pocket guide offers an overview of the...

  • e-book

    ISO/Iec 20000: An Introduction to

    Clifford, David
    (3074321)

    This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The...

  • e-book

    ISO/IEC 20000 Foundation Complete...

    (9513818)

    ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Fourth Edition

  • e-book

    Implementing ISO/IEC 20000 Certification:...

    Bon,Jan Van; Clifford,David
    (3705121)

    ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full...

  • e-book

    EXIN IT Service Management Foundation based...

    Victoriano Gomez Garrido
    (9569702)

    IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO...

  • e-book

    Implementing Service Quality Based on ISO/Iec...

    Kunas, Michael
    (3461360)

    This step-by-step management guide will benefit all who have a role in the ISO/IEC 20000 implementation and certification process. Written for companies of any size in any location,

  • Iso/iec 20000 - Gerenciamento de Serviços de...

    Maria Fiorino Soula,Jose
    (4844088)

    Este livro trata da implementação de processos ITIL® para alcançar os requisitos da norma ISO/IEC 20000 de Gerenciamento de Serviços de Tecnologia da Informação (GSTI). Aborda os temas de Qualidade e Melhoria Contínua de Serviços de TI. Traz a...

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