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Resultados para: iso-iec-20000

3 produtos
  • e-book

    ISO/IEC 20000 Foundation Complete...

    Menken,Ivanka
    (9636639)

    ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition

  • e-book

    ISO/Iec 20000 - An Introduction to

    Clifford,David
    (3074321)

    This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The...

  • Iso/iec 20000 - Gerenciamento de Serviços de...

    Maria Fiorino Soula,Jose
    (4844088)

    Este livro trata da implementação de processos ITIL® para alcançar os requisitos da norma ISO/IEC 20000 de Gerenciamento de Serviços de Tecnologia da Informação (GSTI). Aborda os temas de Qualidade e Melhoria Contínua de Serviços de TI. Traz a...

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