Artboard 33 Artboard 16 Artboard 18 Artboard 15 Artboard 21 Artboard 1 Artboard 2 Artboard 5 Artboard 45 Artboard 45 Artboard 22 Artboard 9 Artboard 23 Artboard 17? Artboard 28 Artboard 43 Artboard 49 Artboard 47 Artboard 38 Artboard 32 Artboard 8 Artboard 22 Artboard 5 Artboard 25 Artboard 1 Artboard 42 Artboard 11 Artboard 41 Artboard 13 Artboard 23 Artboard 10 Artboard 4 Artboard 9 Artboard 20 Artboard 6 Artboard 11 Artboard 7 Artboard 3 Artboard 3 Artboard 12 Artboard 25 Artboard 34 Artboard 39 Artboard 24 Artboard 13 Artboard 19 Artboard 7 Artboard 24 Artboard 31 Artboard 4 Artboard 14 Artboard 27 Artboard 30 Artboard 36 Artboard 44 Artboard 12 Artboard 17 Artboard 17 Artboard 6 Artboard 27 Artboard 19 Artboard 30 Artboard 29 Artboard 29 Artboard 26 Artboard 18 Artboard 2 Artboard 20 Artboard 35 Artboard 15 Artboard 14 Artboard 48 Artboard 50 Artboard 26 Artboard 16 Artboard 40 Artboard 21 Artboard 29 Artboard 10 Artboard 37 Artboard 3 Artboard 3 Artboard 46 Artboard 8

Não localizamos nenhum resultado para: "itil cobit"

Veja abaixo alguns resultados semelhantes...

Refinar por
61 produtos
  • Itil - Guia de Implantação

    Cougo,Paulo Sérgio
    (4642771)

    O material que você encontrará neste livro é resultado de uma experiência de mais de 25 anos na área de suporte a usuários. Fundamentado por sua experiência como analista de suporte, coordenador de equipes, consultor, instrutor, projetista de...

  • e-book

    Fundamentos do Gerenciamento de Serviços de...

    (4945031)

    “Este livro é destinado a ser utilizado como um meio para se preparar para o exame ITIL® Foundation e foi cuidadosamente preparado de uma maneira que agrega valor para além do núcleo de orientação nas publicações ITIL®. Ele contém introduções...

  • e-book

    Fundamentos de ITIL® V3

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (3705116)

    Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices...

  • Itil Foundation - Guia Preparatório Para A...

    Oliveira ,Alexandre Vieira De; Lisboa Melo, Jefferson; De Almeida,Bruno Leonardo
    (9033058)

    O livro que faltava no mercado brasileiro sobre o que é essa técnica administrativa para gestão de TI e como dominá-la. O novo título de tecnologia da Editora Novaterra – ITIL – Guia Preparatório para a Certificação ITIL Foundation Exame EXO-001 –...

  • e-book

    ITIL Lifecycle Essentials - Your essential...

    Claire Agutter
    (9533998)

    This text covers everything you need for the entry-level ITIL Foundation course, providing candidates with a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle. However, it also goes beyond this in...

  • e-book

    Coleção Crash Course - ITIL V3

    Ezio Filho
    (9079677)

    Este livro apresenta de forma pragmática a história e o conhecimento básico da Information Technology Infrastructure Library – ITIL. O material foi preparado para ser consumido em poucas horas sem exaurir o assunto, abrindo novas portas do...

  • e-book

    ITIL Foundation Exam Study Guide

    Gallacher, Liz; Morris, Helen
    (9710396)

    Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to...

  • e-book

    ITIL V3® - Guide de Poche

    Bon,Jan Van
    (4992629)

    This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the 'lifecycle' approach?

  • Itil - Guia de Referência

    Bon,Jan Van
    (4075182)

    Este guia oferece ao leitor uma visão geral dos conceitos básicos da ITIL (Information Technology Infrastructure Library®), o framework mundialmente conhecido e adotado pelos profissionais no gerenciamento de serviço de TI, em sua versão mais atual....

  • e-book

    ITIL Intermediate Certification Companion...

    Gallacher, Liz; Morris, Helen
    (9758249)

    The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL...

  • e-book

    ITIL® Practitioner Guidance

    Axelos
    (9564241)

    ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM)...

  • e-book

    ITIL® 2011 Editie - Pocketguide

    Bon,Jan Van
    (9786714)

    Vanaf 2001 hebben de ITIL pocketguides van Van Haren Publishing lezers over de gehele wereld ingeleid in de wereld van ITIL (IT Infrastructure Library), het belangrijkste framework voor IT-servicemanagement. Deze pocketguide voorziet weer in dezelfde...

  • e-book

    ITIL® 2011 Edition ? A Pocket Guide

    a.o.,Jan van Bon
    (4992669)

    Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same...

  • e-book

    Passing your ITIL Foundation Exam

    Axelos
    (9538508)

    This bestselling study aid 'apos;Passing your ITIL Foundation Exam - 2011 Edition'apos; is the ideal companion for students preparing for their ITIL Foundation Exam.

  • e-book

    ITIL Foundation Exam Study Guide

    Gallacher, Liz; Morris, Helen
    (9443816)

    Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to...

  • e-book

    ITIL Lifecycle Essentials - Your essential...

    Claire Agutter
    (9778882)

    This text covers everything you need for the entry-level ITIL Foundation course, providing candidates with a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle. However, it also goes beyond this in...

  • e-book

    ITIL Intermediate Certification Companion...

    Gallacher, Liz; Morris, Helen
    (9448529)

    Complete, detailed preparation for the Intermediate ITIL Service Lifecycle examsITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL...

  • e-book

    ITIL and Organizational Change

    Pamela Erskine
    (9675052)

    In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct...

  • e-book

    ITIL and Organizational Change

    Pamela Erskine
    (9531850)

    In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct...

  • e-book

    ITIL For Dummies

    Peter Farenden
    (9526536)

    ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the...

  • e-book

    Foundations of ITIL

    Pierre Bernard
    (4992678)

    This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices...

  • e-book

    ITIL Foundation Handbook

    (9469334)

    ITIL 2011 edition???????????????????????????????ITIL??????????????????????????????ITIL????????????????????????????????????????????????????????????????

  • e-book

    Implementing ITIL Configuration Management...

    Klosterboer,Larry
    (2893281)

    Practical, Real-World ITIL Configuration Management—From Start to Finish   The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more...

  • e-book

    Implementing ITIL Configuration Management...

    Klosterboer, Larry
    (8069887)

    Practical, Real-World ITIL Configuration Management—From Start to Finish   The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more...

  • e-book

    Itil - Guia De Implantação

    Cougo, Paulo
    (9227297)

    O material que você encontrará neste livro é resultado de uma experiência de mais de 25 anos na área de suporte a usuários. Fundamentado por sua experiência como analista de suporte, coordenador de equipes, consultor, instrutor, projetista de...

  • e-book

    Foundations van ITIL - V3

    Veen, Annelies
    (3697150)

    Het best verkochte handboek over ITIL Ã??Foundations van IT Service Management - op basis van ITILÃ?? is al jaren het toonaangevende boek over ITIL. Het boek heeft zijn plaats verdiend bij de vele experts die zich bezighouden met de implementatie van...

  • e-book

    Passing the ITIL® Foundation Exam

    Pultorak,Vince; Nelson,Jon E.; Pultorak,David
    (4992680)

    This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within...

  • e-book

    Foundations of ITIL® V3

    Bon,Jan Van; Veen,Annelies van der
    (3697148)

    Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best...

  • e-book

    ITIL Capacity Management

    (3422719)

    The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management   Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value...

  • Itil Foundation Exam Study Guide

    Gallacher, Liz; Morris, Helen; Gallacher,
    (9209732)

    Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to...

    sob encomenda
  • Itil V3 Foundation Certification Exam...

    Blokdijk,Gerard; Menken,Ivanka; Wedemeyer,Michael
    (2828936)

    Itil V3 Foundation Certification Exam Preparation Course In a Book For Passing the Itil V3 Foundatio

    sob encomenda
  • e-book

    ITIL Capacity Management

    Klosterboer,Larry
    (9820199)

    The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management   Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value...

  • e-book

    ITIL For Dummies

    (9443779)

    ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the...

  • e-book

    Les Fondamentaux d'apos; ITIL® V3

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (9810660)

    Foundations of IT Service Management based on ITIL® V3The Official Handbook on ITIL®!Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its...

  • e-book

    IT-servicemanagement op basis van ITIL® 2011...

    Pierre Bernard; René Visser
    (9821561)

    De vorige drukken van dit boek zijn al jaren de meest toonaangevende publicatie op het gebied van ITIL. Vanaf de eerste druk in 1999 is dit oorspronkelijk in het Nederlands verschenen boek in opeenvolgende versies telkens verbeterd en vervolgens in...

  • e-book

    IT Service Management Based on ITIL® 2011...

    Pierre Bernard
    (9830439)

    In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the...

  • e-book

    IT Service Management basato su ITIL® V3

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (3705114)

    This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book.

  • e-book

    IT-servicemanagement op basis van ITIL® 2011...

    Pierre Bernard; René Visser
    (9697606)

    De vorige drukken van dit boek zijn al jaren de meest toonaangevende publicatie op het gebied van ITIL. Vanaf de eerste druk in 1999 is dit oorspronkelijk in het Nederlands verschenen boek in opeenvolgende versies telkens verbeterd en vervolgens in...

  • e-book

    IT Service Management Basierend auf ITIL V3

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (3705111)

    This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.

  • e-book

    Foundations of IT Service Management Based on...

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (4992636)

    Foundations of IT Service Management based on ITIL® V3Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and...

  • e-book

    Foundations of IT Service Management Based on...

    CTI Reviews
    (9813471)

    Facts101 is your complete guide to Foundations of IT Service Management Based on ITIL V3. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts101 gives you all...

  • e-book

    It'apos;s All About Relationships - What ITIL...

    Suzanne Van Hove; Kathy Mills
    (9534868)

    As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between...

  • e-book

    ITIL® 2011 Edition ? A Pocket Guide

    a.o.,Jan van Bon
    (4992696)

    Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same...

  • e-book

    Implementing ITIL Change and Release...

    Klosterboer,Larry
    (2893168)

    The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management   ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving...

Busca por