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  • Itil - Guia de Referência

    Bon,Jan Van
    (4075182)

    Este guia oferece ao leitor uma visão geral dos conceitos básicos da ITIL (Information Technology Infrastructure Library®), o framework mundialmente conhecido e adotado pelos profissionais no gerenciamento de serviço de TI, em sua versão mais atual....

  • e-book

    Fundamentos do Gerenciamento de Serviços de...

    Freitas,Marcos Andre dos Santos
    (4945031)

    “Este livro é destinado a ser utilizado como um meio para se preparar para o exame ITIL® Foundation e foi cuidadosamente preparado de uma maneira que agrega valor para além do núcleo de orientação nas publicações ITIL®. Ele contém introduções...

  • e-book

    Guia Preparatório para a Certificação ITIL...

    Oliveira ,Alexandre Vieira De; Lisboa Melo, Jefferson; De Almeida,Bruno Leonardo
    (9919796)

    O livro que faltava no mercado brasileiro sobre o que é essa técnica administrativa para gestão de TI e como dominá-la.Atualmente as melhores práticas do ITIL® (Information Technology Infrastructure Library) são amplamente utilizadas por muitas...

  • Itil Foundation Exam Study Guide

    Gallacher, Liz; Morris, Helen; Gallacher,
    (9209732)

    Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to...

    sob encomenda
  • e-book

    Fundamentos de ITIL® V3

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (3705116)

    Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices...

  • e-book

    ITIL® Practitioner Guidance

    AXELOS AXELOS
    (9564241)

    ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM)...

  • e-book

    ITIL Foundation Handbook

    itSMF Japan
    (9469334)

    ITIL 2011 edition???????????????????????????????ITIL??????????????????????????????ITIL????????????????????????????????????????????????????????????????

  • e-book

    ITIL V3® - Guide de Poche

    Bon,Jan Van
    (4992629)

    This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the 'lifecycle' approach?

  • e-book

    ITIL® 2011 Edition - A Pocket Guide

    Bon, Jan Van
    (4992696)

    For trainers free additional material of this book is available. This can be found under the 'Training Material' tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German,...

  • e-book

    ITIL® 2011 Edition - A Pocket Guide

    Bon, Jan Van
    (4992669)

    For trainers free additional material of this book is available. This can be found under the 'Training Material' tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German,...

  • e-book

    ITIL® 2011 Editie - Pocketguide

    (9786714)

    Note: This pocket book is available in several languages: English, German, Dutch.Vanaf 2001 hebben de ITIL pocketguides van Van Haren Publishing lezers over de gehele wereld ingeleid in de wereld van ITIL (IT Infrastructure Library), het...

  • e-book

    Coleção Crash Course - ITIL V3

    Filho,Ezio
    (9079677)

    Este livro apresenta de forma pragmática a história e o conhecimento básico da Information Technology Infrastructure Library – ITIL. O material foi preparado para ser consumido em poucas horas sem exaurir o assunto, abrindo novas portas do...

  • Itil V3 Foundation Certification Exam...

    Blokdijk,Gerard; Menken,Ivanka; Wedemeyer,Michael
    (2828936)

    Itil V3 Foundation Certification Exam Preparation Course In a Book For Passing the Itil V3 Foundatio

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  • e-book

    ITIL For Dummies

    Farenden,Peter
    (9526536)

    ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the...

  • e-book

    ITIL For Dummies

    Farenden,Peter
    (9443779)

    ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the...

  • e-book

    ITIL Capacity Management

    Klosterboer,Larry
    (9820199)

    The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management   Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value...

  • e-book

    ITIL Capacity Management

    Klosterboer,Larry
    (3422719)

    The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management   Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value...

  • e-book

    ITIL Lifecycle Essentials - Your essential...

    Claire Agutter
    (9533998)

    This text covers everything you need for the entry-level ITIL Foundation course, providing candidates with a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle. However, it also goes beyond this in...

  • e-book

    ITIL Lifecycle Essentials - Your essential...

    Claire Agutter
    (9778882)

    This text covers everything you need for the entry-level ITIL Foundation course, providing candidates with a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle. However, it also goes beyond this in...

  • e-book

    Itil - Guia De Implantação

    Cougo, Paulo
    (9227297)

    O material que você encontrará neste livro é resultado de uma experiência de mais de 25 anos na área de suporte a usuários. Fundamentado por sua experiência como analista de suporte, coordenador de equipes, consultor, instrutor, projetista de...

  • e-book

    Fundamentos de ITIL® V3

    Bon,Jan Van
    (10240743)

    Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the...

  • e-book

    ITIL Foundation Exam Study Guide

    Gallacher, Liz; Morris, Helen
    (9710396)

    Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to...

  • e-book

    ITIL Intermediate Certification Companion...

    Gallacher,Liz; Morris,Helen
    (9448529)

    Complete, detailed preparation for the Intermediate ITIL Service Lifecycle examsITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL...

  • e-book

    ITIL Foundation Exam Study Guide

    Gallacher,Liz; Morris,Helen
    (9443816)

    Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to...

  • e-book

    ITIL Intermediate Certification Companion...

    Gallacher,Liz; Morris,Helen
    (9758249)

    The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL...

  • e-book

    Itil - Guia De Implantação

    Cougo, Paulo
    (10176621)

    O material que você encontrará neste livro é resultado de uma experiência de mais de 25 anos na área de suporte a usuários. Fundamentado por sua experiência como analista de suporte, coordenador de equipes, consultor, instrutor, projetista de...

  • e-book

    ITIL and Organizational Change

    Pamela Erskine
    (9675052)

    In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct...

  • e-book

    ITIL and Organizational Change

    Pamela Erskine
    (9531850)

    In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct...

  • e-book

    IT-servicemanagement op basis van ITIL® 2011...

    Pierre Bernard; Rene Visser
    (9697606)

    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit is te vinden onder het tabblad ?Training Material?. Log in met uw trainersaccount om het materiaal te raadplegen. ?Tevens is er een Glossary (verklarende woordenlijst) met...

  • e-book

    Foundations van ITIL® V3

    Bon, Jan Van
    (3824351)

    Note: This book is available in several languages: Dutch, English, French, Spanish.Het best verkochte handboek over ITILDit boek is, met zijn voorgaande edities, al jaren het toonaangevende boek over ITIL. Het boek heeft zijn plaats verdiend bij de...

  • e-book

    Passing your ITIL Foundation Exam

    Axelos
    (9538508)

    This bestselling study aid 'apos;Passing your ITIL Foundation Exam - 2011 Edition'apos; is the ideal companion for students preparing for their ITIL Foundation Exam.

  • e-book

    Passing the ITIL® Foundation Exam

    Pultorak,Vince; Nelson,Jon E.; Pultorak,David
    (4992680)

    This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within...

  • e-book

    Foundations of ITIL

    Pierre Bernard
    (4992678)

    This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices...

  • e-book

    Foundations of ITIL® V3

    Bon,Jan Van; Veen,Annelies van der
    (3697148)

    Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best...

  • e-book

    Les Fondamentaux d'apos; ITIL® V3

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (9810660)

    Foundations of IT Service Management based on ITIL® V3The Official Handbook on ITIL®!Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its...

  • e-book

    Implementing ITIL Change and Release...

    Klosterboer,Larry
    (9745980)

    The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management   ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving...

  • e-book

    Implementing ITIL Change and Release...

    Klosterboer,Larry
    (2893168)

    The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management   ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving...

  • e-book

    IT-servicemanagement op basis van ITIL® 2011...

    Pierre Bernard; Rene Visser
    (9821561)

    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit is te vinden onder het tabblad ?Training Material?. Log in met uw trainersaccount om het materiaal te raadplegen. ?Tevens is er een Glossary (verklarende woordenlijst) met...

  • e-book

    IT Service Management Basierend auf ITIL V3

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (3705111)

    This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.

  • e-book

    IT Service Management Based on ITIL® 2011...

    Pierre Bernard
    (9830439)

    In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the...

  • e-book

    IT Service Management basato su ITIL® V3

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (3705114)

    This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book.

  • e-book

    Foundations of IT Service Management Based on...

    CTI Reviews
    (9813471)

    Facts101 is your complete guide to Foundations of IT Service Management Based on ITIL V3. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts101 gives you all...

  • e-book

    Foundations of IT Service Management Based on...

    Bon,Jan Van; Kolthof,Axel; Jong,Arjen de
    (4992636)

    Foundations of IT Service Management based on ITIL® V3Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and...

  • e-book

    Implementing ITIL Configuration Management...

    Klosterboer, Larry
    (8069887)

    Practical, Real-World ITIL Configuration Management—From Start to Finish   The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more...

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