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1074 produtos
  • Official Guide To The Toefl Test With Cd-Rom,...

    Educational Testing Service
    (4089749)

    This Official Guide to the TOEFL Test is the best, most reliable guide to the test that is used around the world to assess foreign applicants to U.S. and Canadian universities for English proficiency. It includes real TOEFL questions for practice, as...

  • Camaradas: Uma História Do Comunismo Mundial

    Service, Robert; Robert Service
    (8889462)

    Do autor de Lenin: A biografia definitiva, a organização e a ideologia do comunismo no mundoEm Camaradas, Robert Service inicia sua análise crítica com Karl Marx e Vladimir Lenin, passando por Mao Tsé-tung, Fidel Castro e vários outros protagonistas...

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    Service Design for Business - A Practical...

    Lavrans Løvlie
    (9447661)

    A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at...

  • Official Toefl Ibt® Tests Vol. 1

    Educational Testing Service
    (9407321)

    These five actual retired TOEFL iBT® test forms contain authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key and complete audio scripts. The TOEFL® test is the most respected English-language proficiency...

  • e-book

    Service Quality in Airlines

    Dr Manmohan Chaudhary
    (9777091)

    The book is about the FLSE commitment towards the delivery of services in the Airline Industry of India.The main objective of the study was to investigate the antecedents and consequences of Frontline employeecommitment on job satisfaction and also...

  • e-book

    Quick Service Restaurants, Franchising, and...

    Francis A Kwansa; H.G. Parsa
    (9762646)

    Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and Multi-Unit Chain Management examines a variety of issues pertaining to quick service restaurants....

  • e-book

    Application Service Providers in Business

    Focacci, Luisa; Robert Mockler; Marc Gartenfeld
    (9768503)

    Learn how to use Application Service Providers to enhance the future of your business!Application Service Providers in Business is a comprehensive analysis of the present ASP model and its place in business today. Business success in today’s...

  • The Service Startup - Inovação e...

    Pinheiro, Tenny
    (8412824)

    Quando algumas pessoas afirmam que Design Thinking está acabado, foi morto ou está preso no passado, eles revelam que não compreenderam completamente o que a expressão significa. Essas pessoas somente veem Design Thinking como uma das formas...

  • e-book

    Service Fanatics - How to Build Superior...

    Merlino, James
    (9679813)

    THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered...

  • e-book

    Service Worlds - People, Organisations,...

    (9744328)

    As the twenty-first century begins, significant changes are occurring in the way that services and goods are produced and consumed. One of the key drivers of this change is information and communications technology (ICT). It has transformed the role...

  • e-book

    The Service Hub Concept in Human Services...

    Dear, Michael; Wolch, Jennifer
    (9764898)

    The Service Hub Concept in Human Services Planning examines how the concept of a 'apos;service hub'apos; could assist in the delivery of human services. The monograph covers the problematic of human services planning, including difficulties...

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    Service Level Agreement Best Practices -...

    Alana Scheikowski
    (9578666)

    Service Level Agreement Best Practices - Templates, Documents and Examples of SLA's in the Public Domain PLUS access to content.theartofservice.com for downloading.

  • e-book

    Service Innovation - How to Go from Customer...

    Bettencourt, Lance
    (3360302)

    Advance praise for Service Innovation:'quot;To the CEOs of all service companies I deal with: READ THIS BOOK!'quot; -- Dave Wascha, senior director, Bing Product Management, Microsoft Corporation'quot;Lance Bettencourt deftly blends his academic and...

  • e-book

    Service Desk and Incident Manager - Careers...

    Peter Wheatcroft
    (9697171)

    The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers...

  • e-book

    Service Quality Management in Hospitality,...

    Connie Mok; Beverley Sparks; Jay Kadampully
    (9598772)

    Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of...

  • e-book

    Service Management, Student Workbook

    Cengiz Haksever
    (9494221)

    With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned withService Management...

  • e-book

    Service Management - An Integrated Approach...

    Render, Barry; Cengiz Haksever
    (9496016)

    Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most...

  • e-book

    Service Level Agreements - A legal and...

    Desai, Jimmy
    (3416759)

    This pocket guide identifies some of the benefits and the pitfalls that an organisation can encounter when negotiating and drafting SLAs. It gives an overview of SLAs, highlighting typical scenarios that can arise, and provides information on typical...

  • e-book

    Service-Ability - Create a Customer Centric...

    (9697949)

    Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the relationship between an organization and the customer is an integral part of the ‘product’ offering. The...

  • e-book

    Service Intelligence - Improving Your Bottom...

    Taylor, Sharon
    (3657627)

    Get the Right IT Services, on the Right terms, Without Hassles or Overpaying  To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of...

  • e-book

    Service Led Design - Planning the New HR...

    Ian Hunter; Saunders, Jane
    (9434730)

    For many years now, both private and public sector organizations have been dealing with the challenge of how best to improve corporate performance. HR has not escaped this scrutiny. The very same businesses that have spent recent years cost cutting,...

  • e-book

    Service Led Design - Planning the New HR...

    Ian Hunter; Saunders, Jane
    (9433161)

    For many years now, both private and public sector organizations have been dealing with the challenge of how best to improve corporate performance. HR has not escaped this scrutiny. The very same businesses that have spent recent years cost cutting,...

  • e-book

    Service 7

    Bowman, Peter
    (6498156)

    Get ready to transform the way you think about marketing your professional service business with Service 7. Product marketing principles continue to fail when they are applied to service businesses. Service marketing challenges require service...

  • e-book

    Service Intelligence - Improving Your Bottom...

    Taylor, Sharon
    (3657628)

    Get the Right IT Services, on the Right terms, Without Hassles or Overpaying  To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of...

  • e-book

    Service Level Agreements - Winning a...

    Andrew Hon FBCI EIoSCM Hiles
    (9657888)

    This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success...

  • e-book

    Service Offerings and Agreements - A guide...

    Griffiths, Richard
    (9630406)

    By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction. Providing clarification and expansion of the core ITIL® texts, this new edition reflects the current thinking from ITIL and is...

  • e-book

    Service Management , Operations, Strategy,...

    CTI Reviews
    (3707521)

    Facts101 is your complete guide to Service Management , Operations, Strategy, Information Technology. In this book, you will learn topics such as Service Strategy, New Service Development, Technology in Services, and Service Quality plus much more....

  • e-book

    Service-eLearning - Educating for Citizenship

    (2992584)

    This edited collection, the first of its kind, marries the two fastest-growing movements in higher education: service-learning and eLearning. While these two innovative pedagogies are widely assumed to be incompatible, this collection highlights...

  • e-book

    Service Productivity Management

    Reviews, Cram101
    (3978382)

    Facts101 is your complete guide to Service Productivity Management. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you...

  • e-book

    Service-learning - The Essence of Pedagogy

    Furco, Andrew
    (2992915)

    A comprehensive exploration of service-learning, this book is divided into five parts: background; theoretical approaches to understanding service-learning; methodological approaches to studying service-learning; impacts and outcomes of...

  • e-book

    Service Leadership, The Quest for Competitive...

    CTI Reviews
    (8320413)

    Facts101 is your complete guide to Service Leadership, The Quest for Competitive Advantage. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts101 gives you...

  • e-book

    Service Management

    (9519672)

    Facts101 is your complete guide to Service Management. In this book, you will learn topics such as Service Strategy, New Service Development, Technology in Services, and Service Quality plus much more. With key features such as key terms, people and...

  • e-book

    Service-Learning Essentials - Questions,...

    Jacoby, Barbara
    (9447693)

    Service-Learning Essentials is the resource you need to help you develop high-quality service-learning experiences for college students. Written by one of the field's leading experts and sponsored by Campus Compact, the book is the definitive work on...

  • e-book

    Service Management Online - Creating a...

    Phyllis Drucker
    (9547703)

    This is a practical guide for those in IT service management who have to create and develop efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is...

  • e-book

    Service Automation Framework

    Jan-Willem Middelburg
    (9439961)

    Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The...

  • e-book

    Service-Learning and Social Justice -...

    (9576886)

    This book provides everything administrators and teachers need to build service-learning programs that prepare students as engaged citizens committed to equity and justice. Cipolle describes practical strategies for classroom teachers along with the...

  • e-book

    Service Management - Business, Management

    Reviews, Cram101; CTI Reviews
    (3822019)

    Facts101 is your complete guide to Service Management. In this book, you will learn topics such as Service Strategy, New Service Development, Technology in Services, and Service Quality plus much more. With key features such as key terms, people and...

  • e-book

    Service-Learning Essentials - Questions,...

    Jacoby, Barbara
    (9306595)

    Barbara Jacoby is faculty associate for Leadership & Community Service-Learning and affiliate associate professor at the University of Maryland, College Park.

  • e-book

    Service-Oriented Architecture - Concepts,...

    Erl, Thomas
    (3063101)

    Service-Oriented Architecture (SOA) is at the heart of a revolutionary computing platform that is being adopted world-wide and has earned the support of every major software provider. In Service-Oriented Architecture: Concepts, Technology, and Design...

  • e-book

    Service-Oriented Architecture - Analysis and...

    (9471750)

    The Top-Selling, De Facto Guide to SOA--Now Updated with New Content and Coverage of Microservices! For more than a decade, Thomas Erl’s best-selling Service-Oriented Architecture: Concepts, Technology, and Design has been the definitive end-to-end...

  • e-book

    Service Oriented Architecture with Java

    Christudas Binildas A.; Barai Malhar; Caselli Vincenzo
    (9555829)

    This book is an overview of how to implement SOA using Java with the help of real-world examples. It briefly introduces the theory behind SOA and all the case studies are described from scratch. This book is for Java programmers or architects who are...

  • e-book

    Service Oriented Architecture (SOA) For...

    Hurwitz, Judith; Kaufman, Marcia; Fern Halper; Robin Bloor
    (9306580)

    Feeling overwhelmed by the buzz about SOA?service oriented architecture? Take heart! Service Oriented Architecture For Dummies, 2nd Edition makes it easy to understand, plan, and implement the latest SOA solutions for your business. Whether you?re...

  • e-book

    Service Computing - Concept, Method and...

    (9691392)

    Service computing is a cross-disciplinary field that covers science and technology, and represents a promising direction for distributed computing and software development methodologies. It aims to bridge the gap between business services and IT...

  • e-book

    Service-Oriented Architecture - Concepts,...

    Erl, Thomas
    (3441987)

    Service-Oriented Architecture (SOA) is at the heart of a revolutionary computing platform that is being adopted world-wide and has earned the support of every major software provider. In Service-Oriented Architecture: Concepts, Technology, and Design...

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