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Resultados para: service

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1405 produtos
  • Camaradas: Uma História Do Comunismo Mundial

    Service, Robert; Robert Service
    (8889462)

    Do autor de Lenin: A biografia definitiva, a organização e a ideologia do comunismo no mundoEm Camaradas, Robert Service inicia sua análise crítica com Karl Marx e Vladimir Lenin, passando por Mao Tsé-tung, Fidel Castro e vários outros protagonistas...

  • Official Toefl Ibt® Tests Vol. 1

    Educational Testing Service
    (9407321)

    These five actual retired TOEFL iBT® test forms contain authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key and complete audio scripts. The TOEFL® test is the most respected English-language proficiency...

  • e-book

    Service Design for Business - A Practical...

    Lavrans Løvlie
    (9447661)

    A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at...

  • e-book

    Service-Dominant Logic - Premises,...

    Lusch,Robert F.; Stephen L. Vargo
    (9827921)

    In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led...

  • e-book

    Service Desk and Incident Manager - Careers...

    Peter Wheatcroft
    (9697171)

    The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers...

  • e-book

    Service Level Agreements By Andrew Hiles, Hon...

    Andrew Hon FBCI EIoSCM Hiles
    (9792037)

    In an ideal business climate, all your service level agreements would align perfectly with business goals. Your company's vision, definitions, requirements, and performance measurement would be clear. But in today's fast-paced, complex world of...

  • e-book

    Service Management - An Integrated Approach...

    Render,Barry; Cengiz Haksever
    (9836562)

    Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most...

  • e-book

    Service Level Agreement Best Practices -...

    Alana Scheikowski
    (9578666)

    Service Level Agreement Best Practices - Templates, Documents and Examples of SLA's in the Public Domain PLUS access to content.theartofservice.com for downloading.

  • e-book

    Service Intelligence - Improving Your Bottom...

    Taylor, Sharon
    (3657628)

    Get the Right IT Services, on the Right terms, Without Hassles or Overpaying  To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of...

  • e-book

    Service Fanatics - How to Build Superior...

    Merlino, James
    (9679813)

    THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered...

  • e-book

    Service-Ability - Create a Customer Centric...

    (9697949)

    Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the relationship between an organization and the customer is an integral part of the ‘product’ offering. The...

  • e-book

    Service Management, Student Workbook

    Render,Barry; Cengiz Haksever
    (9802505)

    With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned withService Management...

  • e-book

    Service 7

    Bowman, Peter
    (6498156)

    Get ready to transform the way you think about marketing your professional service business with Service 7. Product marketing principles continue to fail when they are applied to service businesses. Service marketing challenges require service...

  • e-book

    Service Intelligence - Improving Your Bottom...

    Taylor, Sharon
    (3657627)

    Get the Right IT Services, on the Right terms, Without Hassles or Overpaying  To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of...

  • e-book

    Service Offerings and Agreements - A guide...

    Griffiths, Richard
    (9630406)

    By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction. Providing clarification and expansion of the core ITIL® texts, this new edition reflects the current thinking from ITIL and is...

  • e-book

    Service Innovation - How to Go from Customer...

    Bettencourt, Lance
    (3360302)

    Advance praise for Service Innovation:'quot;To the CEOs of all service companies I deal with: READ THIS BOOK!'quot; -- Dave Wascha, senior director, Bing Product Management, Microsoft Corporation'quot;Lance Bettencourt deftly blends his academic and...

  • e-book

    Service Led Design - Planning the New HR...

    Ian Hunter; Saunders, Jane
    (9433161)

    For many years now, both private and public sector organizations have been dealing with the challenge of how best to improve corporate performance. HR has not escaped this scrutiny. The very same businesses that have spent recent years cost cutting,...

  • e-book

    Service Management, Student Workbook

    Cengiz Haksever
    (9494221)

    With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned withService Management...

  • e-book

    Service Management - An Integrated Approach...

    Render, Barry; Cengiz Haksever
    (9496016)

    Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most...

  • e-book

    Service Quality Management in Hospitality,...

    Connie Mok; Beverley Sparks; Jay Kadampully
    (9598772)

    Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of...

  • e-book

    Service Led Design - Planning the New HR...

    Ian Hunter; Saunders, Jane
    (9434730)

    For many years now, both private and public sector organizations have been dealing with the challenge of how best to improve corporate performance. HR has not escaped this scrutiny. The very same businesses that have spent recent years cost cutting,...

  • e-book

    Service Level Agreements - Winning a...

    Andrew Hon FBCI EIoSCM Hiles
    (9657888)

    This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success...

  • e-book

    Service Level Agreements - A legal and...

    Desai,Jimmy
    (3416759)

    This pocket guide identifies some of the benefits and the pitfalls that an organisation can encounter when negotiating and drafting SLAs. It gives an overview of SLAs, highlighting typical scenarios that can arise, and provides information on typical...

  • e-book

    Service Business Development

    Fischer,Thomas; Fleisch,Elgar; Gebauer,Heiko
    (8297780)

    How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of...

  • e-book

    Service-Learning Essentials - Questions,...

    Jacoby,Barbara
    (9306595)

    Barbara Jacoby is faculty associate for Leadership & Community Service-Learning and affiliate associate professor at the University of Maryland, College Park.

  • e-book

    Service Management , Operations, Strategy,...

    CTI Reviews
    (3707521)

    Facts101 is your complete guide to Service Management , Operations, Strategy, Information Technology. In this book, you will learn topics such as Service Strategy, New Service Development, Technology in Services, and Service Quality plus much more....

  • e-book

    Service-eLearning - Educating for Citizenship

    Meyer,Robert S.; Wankel,Laura A.
    (2992584)

    This edited collection, the first of its kind, marries the two fastest-growing movements in higher education: service-learning and eLearning. While these two innovative pedagogies are widely assumed to be incompatible, this collection highlights...

  • e-book

    Service Management

    CTI Reviews
    (9519672)

    Facts101 is your complete guide to Service Management. In this book, you will learn topics such as Service Strategy, New Service Development, Technology in Services, and Service Quality plus much more. With key features such as key terms, people and...

  • e-book

    Service Leadership, The Quest for Competitive...

    CTI Reviews
    (8320413)

    Facts101 is your complete guide to Service Leadership, The Quest for Competitive Advantage. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts101 gives you...

  • e-book

    Service-learning - The Essence of Pedagogy

    Furco,Andrew
    (2992915)

    A comprehensive exploration of service-learning, this book is divided into five parts: background; theoretical approaches to understanding service-learning; methodological approaches to studying service-learning; impacts and outcomes of...

  • e-book

    Service-Learning Essentials - Questions,...

    Jacoby, Barbara
    (9447693)

    Service-Learning Essentials is the resource you need to help you develop high-quality service-learning experiences for college students. Written by one of the field's leading experts and sponsored by Campus Compact, the book is the definitive work on...

  • e-book

    Service Automation Framework

    Jan-Willem Middelburg
    (9439961)

    Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The...

  • e-book

    Service Productivity Management

    Reviews, Cram101
    (3978382)

    Facts101 is your complete guide to Service Productivity Management. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you...

  • e-book

    Service Management Online - Creating a...

    Phyllis Drucker
    (9547703)

    This is a practical guide for those in IT service management who have to create and develop efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is...

  • e-book

    Service Management - Business, Management

    Reviews, Cram101; CTI Reviews
    (3822019)

    Facts101 is your complete guide to Service Management. In this book, you will learn topics such as Service Strategy, New Service Development, Technology in Services, and Service Quality plus much more. With key features such as key terms, people and...

  • e-book

    Service-Learning and Social Justice -...

    (9576886)

    This book provides everything administrators and teachers need to build service-learning programs that prepare students as engaged citizens committed to equity and justice. Cipolle describes practical strategies for classroom teachers along with the...

  • e-book

    Service-Oriented Architecture - Concepts,...

    Erl,Thomas
    (3063101)

    Service-Oriented Architecture (SOA) is at the heart of a revolutionary computing platform that is being adopted world-wide and has earned the support of every major software provider. In Service-Oriented Architecture: Concepts, Technology, and Design...

  • e-book

    Service-Oriented Architecture - Analysis and...

    (9471750)

    The Top-Selling, De Facto Guide to SOA--Now Updated with New Content and Coverage of Microservices! For more than a decade, Thomas Erl’s best-selling Service-Oriented Architecture: Concepts, Technology, and Design has been the definitive end-to-end...

  • audio livro

    Service - SermonAudio.com

    (ubook-166044)

    The latest podcast feed searching Service on SermonAudio.com.

    R$ 24,90
    (Assinatura Mensal com Conteúdo Ilimitado)
  • audio livro

    Service Archives

    (ubook-127905)

    Service Archives

    R$ 24,90
    (Assinatura Mensal com Conteúdo Ilimitado)
  • audio livro

    Service Audio from Faith and Victory Church...

    (ubook-189533)

    Faith and Victory Church is a friendly, family church in Greensboro, NC that proclaims the uncompromising Word of Faith. We teach the Word, and flow in the Spirit! Join us for our Service Videos!

    R$ 24,90
    (Assinatura Mensal com Conteúdo Ilimitado)
  • audio livro

    Service 11-13-11

    (ubook-127901)

    Sunday 11 service

    R$ 24,90
    (Assinatura Mensal com Conteúdo Ilimitado)
  • e-book

    Service Design Patterns - Fundamental Design...

    Daigneau, Robert
    (8332786)

    Web services have been used for many years. In this time, developers and architects have encountered a number of recurring design challenges related to their usage, and have learned that certain service design approaches work better than others to...

  • e-book

    Service-Oriented Architecture - Concepts,...

    Erl, Thomas
    (3441987)

    Service-Oriented Architecture (SOA) is at the heart of a revolutionary computing platform that is being adopted world-wide and has earned the support of every major software provider. In Service-Oriented Architecture: Concepts, Technology, and Design...

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